February 8, 2007

Much to my surprise, you were able to recover almost $11,000 from CNA and Kemper Insurance Companies on behalf of the Ashland Food Co-op. Although CNA continually denied the request for revision, your persistence eventually prevailed and resulted in the substantial refund. I was quite impressed that you were able to work directly with our agent during this process. Other than signing a few letters and answering a few questions, the time invested was minimal and well worth the investment.